Structured fields over free text
The report became a form with typed fields, so incidents could be queried and compared.
CostA longer form than a single text box, and the fields have to cover the common cases.
KyoMel / Yogyakarta, Indonesia
Case 0303 / 04
An incident reporting feature that cut reporting time by 60% and raised data accuracy by 40%.
Problem
Incident reports were written after the fact, in free text, by whoever was on shift. The data arrived late and could not be compared across incidents.
Decisions 2
The report became a form with typed fields, so incidents could be queried and compared.
CostA longer form than a single text box, and the fields have to cover the common cases.
The form is short enough to fill while the incident is still open, on the device the responder already holds.
CostThe UI has to work on a phone, not only on a desk machine, which constrains the layout.
Outcome
Next